1. What materials are used in your products?
At dichoiphap, we take pride in sourcing high-quality materials that are both durable and comfortable. Each product description on our website includes detailed information about the fabric and composition, ensuring you know exactly what you’re buying. We aim to offer a mix of natural fabrics like cotton, wool, and linen, as well as innovative blends for the ultimate in style and comfort.
2. Are your products true to size?
We understand that finding the perfect fit is important. Our sizing chart, available on each product page, helps you choose the right size based on your measurements. While we do our best to ensure consistency in sizing, please note that different styles may have slight variations. If you’re unsure, feel free to contact our customer service team for personalized sizing assistance.
3. Do you offer custom sizes or alterations?
Currently, we don’t offer custom sizes or alterations. However, we are working on expanding our offerings to include more inclusive sizing in the future. In the meantime, we recommend checking our size guides to ensure the best fit before making your purchase.
4. How should I care for my products?
Each product on our site comes with specific care instructions tailored to its fabric and construction. Be sure to read these instructions carefully before washing or cleaning your items to maintain their longevity and quality. For delicate fabrics, we recommend dry cleaning or gentle hand washing. If you have any concerns about garment care, don’t hesitate to contact us.
5. What if the product I want is out of stock?
We try to keep all our products in stock, but some items may sell out quickly. If a product is out of stock, you can sign up for restock notifications on the product page. This way, you’ll be the first to know when it becomes available again. We also offer a range of similar alternatives that may meet your needs, so feel free to browse our related product recommendations.
6. Are your products ethically made?
Yes, at dichoiphap, we are committed to ethical sourcing and manufacturing practices. We work with trusted suppliers who share our values of sustainability, fair labor practices, and environmental responsibility. We’re constantly striving to improve our supply chain to ensure that all of our products are produced with care for people and the planet.
7. Can I return or exchange a product if I’m not satisfied?
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a flexible return and exchange policy. You can return any unused and unworn items within 30 days of receipt for a full refund or exchange. Please make sure that items are in their original condition with tags attached. For full details, please refer to our Return & Exchange Policy.
8. Are the colors shown on the website accurate?
We make every effort to accurately display the colors of our products. However, please be aware that due to variations in monitor settings and lighting conditions, the color you see may differ slightly from the actual product. If you need further clarification or a close-up of a particular product, feel free to reach out to our customer service team.
9. Do your products include any special features or technology?
Some of our products feature unique design elements or advanced fabric technology, such as moisture-wicking materials, stretch fabrics for comfort, or eco-friendly coatings. These features are highlighted in the product descriptions to help you make an informed choice. If you’re looking for something specific, you can always contact us for more information.
10. Can I get a gift wrapping service for my product?
Yes! We offer gift wrapping services for select items. When placing an order, simply choose the “Gift Wrapping” option at checkout, and we will package your purchase beautifully. If you’re ordering multiple items and want them wrapped separately, let us know, and we’ll accommodate your request.
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